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Auto-mutation system clears 1,800 property cases within seven-day window in Chandigarh over one year

#Taxation & Finance News#Commercial#India#Punjab#Chandigarh
Synopsis

Chandigarh's Estate Office has auto-mutated 1,829 properties in the year since the digital auto-mutation system was launched on 7 July 2025, with 1,800 of these cases resolved within the mandated seven-day window. The system, which digitally links the Sub-Registrar's Office with the Estate Office, automatically initiates and completes mutation of ownership records following registration of a property deed, eliminating the need for buyers to file a separate application. The initiative applies to both freehold and leasehold immovable properties falling under the Estate Office's jurisdiction and was introduced with the aim of ensuring timely, transparent and citizen-friendly delivery of property transfer services.

Chandigarh's Estate Office has auto-mutated 1,829 properties over the past year since launching its digital auto-mutation system, with 1,800 of these cases completed within the stipulated seven-day timeframe, according to officials. 
The auto-mutation system was rolled out on 7 July 2025 by the Union Territory's Estate Office, in what was described as a first-of-its-kind digital governance reform aimed at ensuring timely, transparent and citizen-friendly delivery of services related to property ownership transfer. The system applies to all types of immovable properties, both freehold and leasehold, falling under the Estate Office's jurisdiction, where ownership has been transferred through a registered deed. 
Under the system, the Sub-Registrar's Office and the Estate Office are digitally linked in real time. Once a property deed is registered, the relevant ownership details are automatically transmitted to the Estate Office's portal, initiating the mutation process without requiring the buyer to file any separate application. The system tracks the mutation through its various processing stages and sends status updates to the applicant, with defined standard operating procedures governing roles and timelines at each stage to ensure accountable handling of cases. 
A timeframe of one week from the date of property registration has been fixed for completing the auto-mutation of freehold properties, with leasehold properties typically processed within a shorter window of around two days. Once completed, updated ownership records begin reflecting automatically on the Estate Office's online portal. 
Deputy Commissioner-cum-Estate Officer Nishant Kumar Yadav had earlier said the initiative was launched in line with the Chandigarh Administration's broader commitment to leveraging technology to enhance public convenience and administrative efficiency. He noted that prior to the system's introduction, more than half of all footfall at the Estate Office pertained to applicants seeking manual property mutations, a process that required repeated visits and lacked any fixed timeframe for completion. 
The new system has been credited with significantly reducing the scope for corruption and favouritism previously associated with the manual mutation process, since ownership records are now updated automatically based on registered deeds rather than through discretionary processing of individual applications. Residents who have used the system in its initial months reported receiving confirmation of successful mutation within a day or two of registering their property deeds, describing it as a marked improvement over the earlier manual process. 
The auto-mutation system applies prospectively from the date of its implementation, meaning older, pre-existing mutation cases continue to be processed under the earlier manual system rather than being retrospectively brought under the new digital framework. 
The report did not specify the current volume of pending manual mutation cases still awaiting resolution under the older system, nor did it provide a break-up of the 1,829 auto-mutated properties by freehold and leasehold category. 
Source- CHDPR Govt

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