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Residents of Godrej Oasis in Gurugram have protested against a steep increase in common area maintenance (CAM) charges, alleging poor upkeep, lack of transparency in financial records and delays in resolving long-pending issues within the housing society. The protest also highlighted unpaid salaries of housekeeping staff, which disrupted sanitation services. Residents have demanded a rollback of the revised maintenance charges, timely payment to employees, better maintenance standards and the immediate handover of the society to the Residents' Welfare Association (RWA). The developer attributed the increase to rising operational costs and stated that residents had not taken over the society's management.
Residents of Godrej Oasis in Sector 88A, Gurugram, have raised objections to a sharp increase in common area maintenance (CAM) charges, alleging that the revision was implemented without adequate transparency. Along with opposing the higher maintenance fee, residents have also highlighted concerns over poor upkeep, delayed staff salaries, unresolved infrastructure issues and the pending handover of the residential society to the Residents' Welfare Association (RWA).
According to residents, the CAM charges have been increased from around INR 4.79 per sq ft to INR 6.58 per sq ft, excluding 18% GST. They alleged that the revised charges were introduced without sufficient consultation and without sharing a detailed break-up of the additional expenses. Residents said they had repeatedly sought audited financial statements and complete maintenance accounts to understand the basis of the increase but had not received satisfactory clarification.
The protest intensified after housekeeping staff stopped work over delayed salary payments, affecting garbage collection and cleanliness across the residential complex. In response, residents gathered outside the management office and placed accumulated waste there to draw attention to what they described as deteriorating maintenance standards. They alleged that issues related to housekeeping, horticulture, cleanliness and routine maintenance have remained unresolved despite repeated complaints over several months.
Residents also claimed that housekeeping and security personnel have faced repeated delays in receiving salaries over the past year, resulting in multiple service disruptions. They said the recurring issues have affected the quality of life within the society and questioned why maintenance charges were being increased when essential services were not being delivered consistently.
Besides seeking a rollback of the revised CAM charges, residents have demanded greater financial transparency, regular payment of salaries to maintenance staff, improved upkeep of common areas and immediate transfer of the society's management to the RWA. They further alleged that although the project received its Occupancy Certificate nearly seven years ago, the developer has not completed the handover process to the residents, a demand that has remained unresolved for a considerable period.
Water quality has also emerged as a major concern. Residents said the society continues to depend largely on borewell water with total dissolved solids (TDS) levels of nearly 1,800, making it unsuitable for regular household use. They further alleged that the reverse osmosis (RO) plant installed within the complex has not been maintained properly, affecting its performance. They also pointed out that the society is still awaiting a canal water connection from the authorities, forcing residents to continue relying on alternative water sources.
Responding to the allegations, a spokesperson for Godrej Living said the increase in CAM charges reflected a broader rise in maintenance costs across residential projects. The spokesperson stated that higher minimum wages in Haryana, inflation and rising operational expenses had contributed to the revision. The company also maintained that residents had not been paying the required maintenance charges for the upkeep of the society and had not yet taken over its management.
Disputes related to maintenance charges, financial transparency and delayed handover of residential societies have become increasingly common across Gurugram and the National Capital Region. Resident groups have been seeking greater accountability from developers, particularly in projects where possession has been completed but operational management continues to remain with the builder. Such disputes have also led to greater scrutiny of post-possession management practices, service quality and financial disclosures in several residential communities.
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