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Google Cloud has reported network disruptions and elevated latency affecting users in Delhi, Mumbai, Chennai and surrounding regions following a fire at a third-party data centre facility in New Delhi. The incident prompted an emergency shutdown of networking equipment, isolating a local Point of Presence (POP) and reducing network capacity in the National Capital Region. To maintain service continuity, Google rerouted significant volumes of traffic away from the affected facility. However, the shift has resulted in intermittent latency spikes and possible packet loss as demand has exceeded available capacity across several Indian metropolitan areas and regional internet service providers. The company is implementing additional mitigation measures while restoration work continues at the impacted facility.
Google Cloud services across several major Indian cities experienced network disruptions and elevated latency after a fire at a third-party data centre facility in New Delhi led to an emergency shutdown of critical networking equipment. The incident, which began late on Tuesday night, affected network traffic originating from Delhi, Mumbai, Chennai and neighbouring regions, resulting in intermittent connectivity issues and possible packet loss for customers.
According to an update published on Google Cloud’s service health dashboard, the fire required an emergency power shutdown that isolated a local Point of Presence (POP) in Delhi. The outage reduced available network capacity in the metropolitan area and disrupted normal traffic routing patterns.
Google stated that network traffic directed towards its cloud infrastructure from Delhi, Chennai, Mumbai and surrounding locations was experiencing intermittent periods of elevated latency. The company also indicated that users could encounter packet loss as network resources remained under pressure.
To minimise the impact on customers, Google rerouted substantial volumes of traffic from the affected Delhi facility to alternative network infrastructure. While the measure helped maintain service availability, it created additional pressure on network capacity across multiple Indian metropolitan markets and regional Internet Service Providers (ISPs).
The company said the rerouting effort had resulted in intermittent latency spikes because traffic demand was exceeding available capacity in several locations. As a result, customers may continue to experience slower response times and less efficient network routing until full restoration of the affected infrastructure is completed.
Google further stated that its engineering teams were evaluating additional traffic management measures and expanding Internet Edge peering capacity to reduce congestion and improve network performance. The company noted that these mitigation efforts were intended to alleviate latency-related issues affecting customers while restoration activities continued at the impacted site.
The incident highlights the operational importance of data centre infrastructure and network redundancy in supporting cloud-based services across India’s major technology and business hubs. As enterprises increasingly depend on cloud platforms for digital operations, even localised infrastructure disruptions can have wider implications for connectivity and service performance across multiple regions.
Google has not disclosed the extent of the damage caused by the fire or provided a timeline for the complete restoration of the affected facility. However, the company indicated that network performance may remain below optimal levels until the Delhi site is fully restored and normal traffic flows are re-established.
Source - PTI
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