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Navi Mumbai Municipal Corporation (NMMC) has reported increased usage of its WhatsApp chatbot service launched on mobile number 8291920504, as citizens increasingly access municipal services, property tax payments and civic information through digital platforms. The civic body stated that over 113 services, including birth and death certificates, property tax, water charges and construction-related permissions, are now available online through integrated systems. According to NMMC, more than three lakh citizens have received property tax notifications through the chatbot platform, while over 7,000 users have completed payments using WhatsApp payment links. The municipal authority also stated that approximately INR 10 crore was collected following digital message campaigns conducted in March 2026. The chatbot service supports both Marathi and English languages and functions as part of NMMC’s broader digital governance and citizen service delivery strategy.
Navi Mumbai Municipal Corporation (NMMC) has reported growing public adoption of its WhatsApp chatbot service as the civic authority expands digital access to municipal services, tax payments and citizen communication systems across Navi Mumbai. Advertisement
The civic body stated on May 12 that the chatbot platform, operating through mobile number 8291920504, was witnessing increasing usage among residents seeking online access to municipal services without visiting civic offices physically.
According to the municipal administration, the chatbot forms part of NMMC’s broader digital governance initiative aimed at enabling citizens to access municipal services remotely through integrated online systems. The civic body currently offers 113 online services, including 68 services notified under state government public service regulations along with an additional 45 municipal services.
The services available digitally include birth and death certificates, property tax services, water charge payments and construction-related approvals and permissions. The WhatsApp chatbot has been integrated with these systems to provide residents with automated access to municipal information, payment systems and service applications.
NMMC stated that the platform allows citizens to access and pay property tax dues and water bills directly through WhatsApp-linked payment systems. The chatbot also functions as an AI-assisted information platform for more than 50 welfare schemes operated by the civic body’s social development department.
According to the civic authority, more than three lakh residents have received property tax notifications through the WhatsApp platform on their registered mobile numbers. In addition, over one lakh property tax defaulters were sent notifications related to the civic body’s Abhay Yojana settlement initiative.
The civic administration further stated that more than one lakh residents had received messages encouraging participation in the Swachh Survekshan feedback process, while a separate outreach campaign related to Census 2027 participation had also been initiated through the chatbot platform.
NMMC reported that digital communication campaigns conducted through WhatsApp in March 2026 contributed to the collection of nearly INR 10 crore in revenue. According to the civic body, the messaging dissemination expenditure for the campaign was approximately INR 60,000.
The administration also stated that between 7,000 and 8,000 users had completed municipal payments directly through WhatsApp payment links. In addition, over one lakh citizens had actively used the chatbot platform to seek assistance related to property tax payments and associated civic services.
Officials indicated that the chatbot service remains operational on a 24x7 basis, enabling residents to access municipal information and payment systems beyond standard office hours, including on public holidays. The platform currently supports both Marathi and English language interfaces.
The increased adoption of digital municipal platforms reflects the growing emphasis among urban local bodies on technology-led governance systems, automated service delivery and reduced physical dependence on civic offices. Municipal authorities across the Mumbai Metropolitan Region have increasingly integrated messaging applications, online payment systems and AI-assisted citizen interfaces into urban governance operations to improve efficiency, reduce administrative costs and increase citizen accessibility.
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