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An IndiGo flight operating from Mumbai to Krabi was delayed for over three hours during the past week, triggering visible anger among passengers onboard. The airline attributed the delay to the late arrival of the incoming aircraft, air traffic congestion, and crew duty-hour limitations mandated under aviation safety rules. Frustration escalated due to limited communication, leading to heated exchanges with cabin crew. Two passengers were removed from the aircraft for unruly behaviour and handed over to security authorities, further prolonging the departure process before the flight eventually took off.
An IndiGo-operated flight from Mumbai to Krabi faced a delay exceeding three hours during the past week, resulting in significant passenger dissatisfaction inside the aircraft. The flight, scheduled to depart early in the day, remained grounded well beyond its planned time, testing the patience of travellers who had already boarded. Advertisement
According to the airline, the delay was caused by multiple operational factors. These included the late arrival of the aircraft assigned to operate the service, congestion in air traffic control, and crew members reaching their permissible duty-hour limits. Aviation regulations strictly restrict crew working hours to ensure safety, and once those limits are reached, airlines are required to make alternate arrangements before proceeding.
As the waiting period extended, passengers reportedly received limited clarity on the exact reason or duration of the delay. This lack of timely updates contributed to rising frustration onboard. Videos circulated on social media showed passengers arguing with cabin crew, questioning the delay, and expressing anger over the situation. In one instance, a passenger was seen striking the aircraft's exit door, prompting intervention.
IndiGo stated that two passengers displayed unruly behaviour during the delay. Following standard operating procedures, they were deboarded and handed over to airport security agencies. The process of removing the passengers and completing security formalities added to the overall delay before the aircraft could depart.
The airline also said that food and refreshments were offered to passengers during the waiting period in line with its service policies. Despite these measures, the incident highlighted the challenges airlines face when delays occur after boarding, especially when compounded by regulatory constraints and congestion-related issues.
The episode comes at a time when airlines across India have been dealing with increased traffic, tighter schedules, and heightened regulatory oversight. Crew availability, aircraft rotations, and airspace congestion continue to affect on-time performance, particularly on international routes departing from busy hubs like Mumbai.
Source PTI
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