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The Delhi Public Works Department (PWD) has introduced a QR code-based system to enable citizens to access project details and provide feedback on road construction and maintenance works across the city. Display boards with QR and bar codes are being installed on roads undergoing strengthening and recarpeting, offering information such as project cost, contractor details, road length and defect liability period. The initiative mandates installation of boards within seven days of project completion at prominent locations. Citizens can also submit complaints and suggestions directly through the system. The move is aimed at improving transparency, accountability and public participation in infrastructure delivery, supported by a compliance framework requiring regular updates and monitoring.
The Delhi government has rolled out a QR code-based monitoring system for road infrastructure projects in the past week, with the Public Works Department (PWD) enabling citizens to access real-time project information and submit feedback on construction quality across the capital. The initiative involves installation of QR-enabled display boards at sites where road strengthening and recarpeting works are undertaken, forming part of efforts to improve transparency and accountability in public works execution. Advertisement
Under the system, residents can scan QR codes placed at project locations to view detailed information about the road works. The data includes the name and length of the road, the date of last strengthening, details of the contractor or executing agency, sanctioned project cost, and the defect liability period during which contractors are responsible for maintenance. The platform also incorporates a feedback mechanism that allows users to submit complaints, suggestions or assessments of work quality directly to the department.
Officials have directed that these display boards be installed within seven days of completion of any road project and positioned at high-visibility locations such as major intersections, bus queue shelters and other high-footfall areas. The requirement is intended to ensure accessibility of project information to the public and to encourage wider participation in monitoring infrastructure delivery.
The system has been designed with a structured compliance framework. PWD divisions are required to maintain the functionality and visibility of QR codes, update project data following any subsequent work, and submit completion reports within a defined timeframe. Regular monitoring at zonal levels has also been mandated to ensure adherence to operational standards and data accuracy.
According to officials, the initiative seeks to create a direct interface between citizens and the department, allowing real-time identification of issues such as potholes, surface damage or incomplete works. By enabling residents to report concerns with supporting inputs, the system is expected to facilitate quicker response and corrective action by authorities.
The move also reflects a shift towards integrating digital tools in urban infrastructure management, particularly in high-density cities where monitoring of multiple projects poses administrative challenges. By combining project disclosure with citizen feedback, the QR-based system introduces a decentralised oversight mechanism that complements existing inspection processes.
The introduction of QR-enabled monitoring comes at a time when Delhi is undertaking multiple road strengthening and maintenance projects across its arterial network. With a large number of stretches under repair, the system is expected to standardise information dissemination and improve accountability in execution, while enabling authorities to track performance and address deficiencies in a time-bound manner.
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