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Navi Mumbai Municipal Corporation has recorded its highest-ever annual water tax collection of INR 112 crore in FY26, reflecting improved revenue mobilisation and citizen compliance. The achievement, covering the period from April 2025 to March 2026, has been attributed to structured recovery drives, increased use of digital payment systems and sustained outreach initiatives. Civic authorities highlighted the role of technology-enabled billing, extended payment facilities and targeted follow-ups in boosting collections. The milestone marks a significant improvement in municipal revenue performance, with officials emphasising transparency and ease of payment as key drivers behind the increase in collections.
Navi Mumbai Municipal Corporation has achieved a record water tax collection of INR 112 crore during FY26, marking the highest annual recovery since its establishment, with the civic body attributing the performance to coordinated enforcement measures and increased adoption of digital payment systems. The collection pertains to the financial year spanning April 2025 to March 2026 and reflects a substantial improvement in revenue realisation from water charges across the city. Advertisement
The civic administration stated that the outcome was driven by a combination of structured recovery campaigns and sustained engagement with residents, resulting in higher compliance levels. Citizens who paid their dues on time contributed significantly to the overall collection performance, with officials acknowledging their role in strengthening municipal finances.
Under the leadership of Municipal Commissioner Kailas Shinde, the water supply department implemented a series of administrative and technological interventions aimed at improving efficiency and transparency in the billing and collection process. The civic body placed emphasis on simplifying payment mechanisms and expanding access to digital platforms, enabling residents to clear dues through online systems, QR code-based payments and other electronic channels.
The department also strengthened its follow-up mechanisms to ensure timely recovery. Authorities deployed a multi-channel communication strategy, including SMS alerts, formal notices, WhatsApp messages and direct outreach, to remind consumers of pending payments. These efforts were supported by on-ground monitoring by officials and supervision at departmental levels, which contributed to faster recovery cycles.
To facilitate ease of payment, especially towards the end of the financial year, the municipal corporation kept its water bill collection centres operational during weekends and public holidays in March. This step was aimed at accommodating salaried individuals and other residents who may have faced time constraints during regular working days, thereby improving accessibility and encouraging last-mile compliance.
The civic body also highlighted that transparency in billing processes and the consistent use of digital tools helped build trust among residents, which translated into improved payment behaviour. The adoption of technology-driven systems enabled better tracking of dues and streamlined collection operations, reducing delays and administrative inefficiencies.
Additional City Engineer Arvind Shinde oversaw operational aspects of the initiative, ensuring coordination between technical teams and field-level staff. The combined efforts of departmental officials and administrative leadership were cited as key factors behind the improved collection performance.
The achievement is expected to support the municipal corporation's broader financial planning by strengthening its revenue base, particularly for essential services such as water supply infrastructure. Civic authorities indicated that sustained efforts in digitalisation, transparency and citizen engagement will continue to remain central to revenue collection strategies in the coming financial years.
Source: NMMC Press Bureau
5th Jun, 2025
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