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Kempegowda International Airport in Bengaluru has been recognised as the world's best airport for arrivals for the fourth consecutive year at the Airport Service Quality (ASQ) Awards by Airports Council International. The recognition is based on passenger feedback collected through global surveys that assess the overall arrival experience, including immigration, baggage delivery, cleanliness, and ease of navigation. The airport, operated by Bangalore International Airport Limited, has maintained consistent service standards over the past few years through infrastructure upgrades and operational improvements aimed at providing faster and more convenient arrivals for travellers.
Kempegowda International Airport in Bengaluru has been recognised as the world's best airport for arrivals for the fourth consecutive year at the Airport Service Quality (ASQ) Awards conducted by the Airports Council International. The recognition reflects the airport's consistent performance in providing a smooth and efficient arrival experience for passengers. Advertisement
The award is based on the ASQ programme, a global passenger satisfaction survey conducted by Airports Council International. Travellers provide real-time feedback on several aspects of the arrival process, including immigration clearance, baggage delivery time, cleanliness, signage, accessibility within the terminal, and overall comfort after landing.
Bangalore International Airport Limited (BIAL), which operates the airport, stated that the recognition reflects the organisation's continued focus on improving the passenger journey at the airport. The operator indicated that the award highlights the combined efforts of airport teams, airline partners, and various government agencies that work together to manage the arrival process efficiently.
Kempegowda International Airport has been receiving this recognition consistently over the past few years. The airport previously secured the same title for three consecutive years, and the latest award marks the fourth year in a row that it has been ranked the best globally for arrivals under the ASQ programme.
The ASQ survey is considered one of the most reliable measures of airport service quality as it captures feedback directly from passengers during their travel experience. Airports across the world participate in the programme, and the rankings are determined solely on traveller responses rather than internal operational metrics.
The Bengaluru airport has undergone significant infrastructure expansion in recent years to support rising passenger traffic. The opening of Terminal 2 added additional capacity and improved passenger movement within the airport. The new terminal has also helped distribute passenger load more efficiently, which has contributed to smoother arrival procedures.
Operational improvements at the airport have also focused on reducing waiting times at immigration counters and speeding up baggage delivery. Better coordination between airport authorities, immigration officials, and ground handling teams has played a role in maintaining efficient arrivals operations.
Kempegowda International Airport has grown into one of India's busiest aviation hubs. It currently ranks among the top three airports in the country in terms of passenger traffic and handles a large number of domestic and international flights every day.
Passenger feedback in recent surveys has highlighted efficient baggage handling systems, well-maintained terminals, and clear wayfinding signage as some of the factors that improve the arrival experience. Facilities such as comfortable waiting areas, improved terminal cleanliness, and streamlined passenger flow have also contributed to the airport's strong ranking in the ASQ programme.
The repeated recognition at the global level places Kempegowda International Airport among a limited group of airports that have maintained consistently high passenger satisfaction scores over multiple years in the arrivals category.
Source PTI
FAQ
1. Which airport has been ranked the world's best for arrivals?
Kempegowda International Airport in Bengaluru has been recognised as the world's best airport for arrivals for the fourth consecutive year. The recognition highlights the airport's consistent performance in delivering a smooth and efficient arrival experience for passengers.
2. Which organisation presents this global recognition?
The award is given under the Airport Service Quality (ASQ) programme conducted by Airports Council International. The programme evaluates airports worldwide based on passenger feedback and service quality standards.
3. How are the ASQ awards decided?
The rankings are based on global passenger surveys conducted as part of the ASQ programme. Travellers provide real-time feedback on their arrival experience, including immigration processing, baggage delivery speed, cleanliness, signage, accessibility, and overall comfort within the airport.
4. Who operates Kempegowda International Airport?
The airport is operated by Bangalore International Airport Limited. The operator stated that the recognition reflects the collective efforts of airport teams, airline partners, and government agencies working together to maintain efficient operations.
5. What improvements have contributed to the airport's performance?
Recent infrastructure expansion, including the opening of Terminal 2, has improved passenger movement and increased capacity. Operational improvements such as faster immigration processing, efficient baggage handling, and better coordination among airport authorities have helped maintain smooth arrivals.
6. Why is this recognition significant for the airport?
Winning the ASQ award for four consecutive years places the Bengaluru airport among a select group of global airports that consistently maintain high passenger satisfaction levels. The achievement reflects the airport's continued focus on improving service standards and enhancing the overall traveller experience.
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