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The Goa State Consumer Disputes Redressal Commission has directed Dimension Builders to take steps toward forming a flat owners society for a residential project where residents raised complaints regarding construction defects and unresolved maintenance issues. The directive follows grievances filed by occupants highlighting deficiencies in the building and delays in proper handover. The commission observed that establishing a society is essential for structured management of the property, ensuring collective decision-making and better handling of common services. The order reinforces the responsibility of developers in transitioning control to homeowners after possession.
The Goa State Consumer Disputes Redressal Commission has issued a directive to Dimension Builders to initiate the process of forming a flat owners society for a residential project where multiple residents had raised concerns about construction quality and maintenance-related issues. The complaint was filed by flat owners who pointed out that defects in the building had not been adequately addressed despite repeated requests to the developer. Advertisement
The residents also highlighted that the absence of a formal society has created difficulties in managing shared facilities and coordinating day-to-day maintenance. Without a registered association, occupants remain dependent on the developer for decisions related to upkeep, common expenses, and basic administrative functions of the housing complex.
In its observation, the commission noted that once possession is handed over, the responsibility for managing common areas and services should ideally shift to the residents through a legally recognised flat owners society. This transition ensures that residents have collective control over maintenance, financial management, and operational decisions concerning the property.
The directive requires the developer to comply with the necessary procedures for setting up the society in line with applicable legal provisions. This includes enabling documentation, coordination among residents, and facilitating the formal handover process so that the association can function independently. The commission's order effectively places the onus on the developer to support this transition rather than leaving it incomplete after project delivery.
Such directions are aligned with the broader regulatory approach that expects developers to not only complete construction but also ensure proper post-possession arrangements. In several similar cases, consumer forums and regulatory bodies have intervened to ensure that homebuyers are not left without structured governance mechanisms for managing their residential properties.
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