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Navi Mumbai Municipal Corporation (NMMC) has secured the fourth position among 29 municipal corporations in Maharashtra in the state-level evaluation of the 150-day e-governance reforms programme conceptualised by the Chief Minister. The assessment, conducted by an independent agency, reviewed the corporation's progress in digitising civic services, improving transparency and enhancing citizen engagement through technology. Over the past year, NMMC has expanded online service delivery under the leadership of Municipal Commissioner Dr Kailas Shinde, enabling residents to access key civic services digitally. These include property tax payments, birth and death certificates, grievance redressal, and information services through its website, mobile application, WhatsApp chatbot and integration with the state's Aaple Sarkar portal. The evaluation also covered advanced adoption of e-office systems, dashboards, artificial intelligence, blockchain and GIS-based services. The ranking reflects Navi Mumbai's steady progress towards citizen-centric digital governance and improved administrative efficiency.
Navi Mumbai Municipal Corporation has emerged as one of the leading urban local bodies in Maharashtra in terms of digital governance, securing the fourth rank in the state-level assessment of the 150-day e-governance reforms initiative. The programme, implemented across municipal corporations in the state, aims to accelerate adoption of technology-driven governance and improve ease of access to public services. Advertisement
Over the past year, NMMC has focused on shifting a wide range of civic services to digital platforms. Under the guidance of Municipal Commissioner Dr Kailas Shinde, the civic body has enabled residents to complete routine transactions such as property tax payments, water charges, and applications for civic certificates entirely online. Citizens can also submit complaints, suggestions and service requests through multiple channels including the official municipal website, the My NMMC mobile application, WhatsApp chatbot and the state government's Aaple Sarkar portal.
As part of the evaluation, the corporation's website was assessed for usability, accessibility, data security, search functionality, regular content updates and the effectiveness of its feedback and grievance redressal mechanisms. The assessment noted compliance with government guidelines and certification standards, reflecting a user-friendly and secure digital interface for citizens.
The evaluation of the Aaple Sarkar integration highlighted that NMMC has made 68 citizen services available through the portal, along with an additional 39 municipal services delivered online. Process re-engineering has been undertaken to reduce service delivery timelines, while a structured grievance redressal system ensures timely resolution of complaints.
NMMC has also implemented the National Informatics Centre's e-office system across departments, with more than 1,000 officers and staff using it regularly. This has improved transparency, reduced paperwork and enhanced administrative efficiency. Decision-making has been further strengthened through real-time dashboards that consolidate critical departmental data, enabling informed and timely reviews by senior officials.
Advanced technologies have also been adopted. Artificial intelligence is used to classify and prioritise citizen complaints, while blockchain has been deployed to enhance security and transparency in document-related services and monitoring of tree plantation initiatives. Additionally, over 150 GIS layers support applications ranging from solid waste vehicle tracking to monitoring mechanical sweeping operations and analysing climate-related risks such as potential sea-level rise.
The civic administration has stated that the strong performance in the state-level assessment reinforces its commitment to digital governance. Going ahead, NMMC plans to expand the use of digital platforms and innovative technologies to deliver faster, more transparent and citizen-focused urban services.
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