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Patna Municipal Corporation (PMC) addressed 671 grievances related to property tax and solid waste management out of 1,782 complaints received over the past month, reflecting improved civic service management. The municipal body strengthened digital grievance platforms and instructed zonal officers to ensure timely resolution. Schemes like the One Time Settlement (OTS) for pending property tax dues received focus to ease citizen burden. Officials continue to monitor complaint disposal daily. This step highlights ongoing efforts to improve urban governance while addressing long-standing citizen concerns in Patna.
Patna Municipal Corporation has successfully resolved 671 complaints regarding property tax dues and solid waste management charges from a total of 1,782 grievances filed over the past month. The corporation has placed emphasis on systematic and prompt redressal through both physical and digital channels. Remaining complaints have been forwarded to the respective zonal offices, where officials are actively monitoring their resolution to ensure timely action. Advertisement
Municipal Commissioner Yashpal Meena highlighted that all six mayoral circles Azimabad, Bankipur, Kankerbagh, New Capital, Patliputra, and Patna City have been directed to prioritise citizen complaints. He added that schemes like the One Time Settlement (OTS), which offers waiver of interest and penalties on overdue property tax dues, are being promoted actively so residents can benefit. The corporation is encouraging citizens to take advantage of such schemes to clear pending dues efficiently.
The PMC's digital grievance redressal platform has been instrumental in simplifying complaint registration and tracking. Officials explained that logging complaints online allows for better accountability and faster resolution. Daily progress reports from zonal offices are being submitted to headquarters to ensure that every complaint is tracked until disposal. The corporation is also reviewing older complaints to avoid backlog and ensure no citizen grievance is left unresolved.
This action aligns with the PMC's earlier efforts to improve citizen services. Previously, special relief measures allowed property tax defaulters to clear dues with 100 percent waiver on interest and penalties if original tax payments were made on time. Such steps have helped strengthen the tax base while addressing longstanding civic concerns. Additionally, addressing complaints related to waste management continues to be a priority amid ongoing urban challenges, including infrastructure maintenance and citizen service expectations.
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