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The Samadhan Shivirs (resolution camps) in Gurugram have seen a high volume of complaints, particularly concerning property ID issues and sewerage concerns. From October to December 2025, the Municipal Corporation of Gurugram (MCG) addressed over 1,000 complaints, with property ID discrepancies accounting for 26.7% of submissions. The corporation made significant progress, resolving over 81% of property ID complaints, though sewerage-related issues had a lower resolution rate. The initiative, launched by Haryana's chief minister, aims to resolve local civic matters before upcoming municipal elections, with the MCG addressing a wide range of concerns, including encroachment, water supply, waste management, and streetlights.
In Gurugram, property ID-related complaints dominated the Samadhan Shivirs (resolution camps) held by the Municipal Corporation of Gurugram (MCG). According to data from the MCG, between October 22 and December 30, 2025, residents filed around 1,094 grievances. Of these, property ID issues made up 26.7%, while sewerage concerns accounted for 19.4%. The MCG successfully resolved more than 81% of the property ID complaints, though the resolution rate for sewerage-related issues was lower at just 35.8%. Advertisement
Following the assembly elections, Haryana's chief minister, Nayab Singh Saini, announced the formation of these camps across the state in October, aiming to address local issues ahead of the municipal elections. The initiative focuses on resolving community-level civic matters, particularly in areas where municipal elections have been delayed for over two years, as seen in Gurugram.
Property IDs play a crucial role in various administrative functions, including online property tax payments, maintaining state records, and facilitating sale deeds. They are also used for distributing water bills. Inaccuracies in these records can disrupt all related services, leading to pending property registries until tax payments and necessary clearances are completed.
Encroachment issues, such as those involving government land and public spaces like roads and markets, made up 12.3% of the complaints. The MCG managed to resolve 17.2% of these issues. Encroachment has been a consistent problem in rapidly developing cities like Gurugram, where unauthorized construction on public land and roads has been a frequent source of grievance. Previous Samadhan Shivirs in the region also highlighted similar concerns, with authorities working to address these issues within available legal frameworks.
The MCG also received 78 grievances regarding water supply, with 32% of these successfully addressed, while the rest are still pending resolution. Historically, water supply problems, including erratic distribution and quality concerns, have been a persistent issue in Gurugram. Previous grievance camps have noted similar complaints, and it remains an ongoing challenge for the local authorities.
Additionally, waste management concerns were raised in 74 complaints, and the MCG successfully resolved 51% of these. Past grievance camps have also highlighted waste management as a recurring issue, especially in densely populated areas like Gurugram, where waste segregation and collection have been areas requiring consistent attention and improvement. Since the initiative began, MCG has resolved 498 complaints during daily Samadhan Shivirs held on working days. These resolutions included cases related to birth and death certificates, building plan approvals, C&D waste, dog licences, marriage registrations, and occupation certificates. Additionally, concerns related to horticulture, roads, and stormwater drains were also addressed.
On a recent occasion, MCG Commissioner Ashok Kumar Garg assured that the swift resolution of complaints, particularly those related to sewer overflow and blockages, would remain a priority. He instructed engineers to focus on resolving issues within their respective areas promptly. This focus is in line with past efforts to address sewerage concerns, which have historically required more attention in areas like Gurugram.
The Samadhan Shivirs initiative in Gurugram has proven effective in addressing a range of civic issues, with a special focus on property ID discrepancies. The MCG has shown substantial progress, particularly in resolving property ID complaints, though some areas, like sewerage concerns, require further attention. As the municipal elections draw near, the initiative is expected to continue resolving pressing local issues, providing residents with a more efficient and responsive municipal system. With ongoing efforts to tackle issues like encroachment, water supply, and waste management, the MCG is working towards creating a more streamlined and accountable civic service. The history of similar initiatives and the persistence of these issues underscore the importance of such resolution camps in improving the day-to-day lives of residents in Gurugram and other municipalities in Haryana.
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