The Bruhat Bengaluru Mahanagara Palike's (BBMP) e-khata system has faced significant challenges since its launch in October, with only 5,324 final e-khatas issued from 22 lakh available drafts, despite 54 lakh website visits. Common issues, including data errors like misspelt names and incorrect property numbers, have hindered adoption. To address this, BBMP will introduce a correction module, enabling property owners to rectify mistakes at local revenue offices. Additionally, a new module for properties lacking khata documentation is set to launch soon. These measures aim to improve transparency and adoption, though experts highlight the need for better user support and outreach.
The Bruhat Bengaluru Mahanagara Palike (BBMP) has acknowledged significant challenges with its newly launched e-khata system, which was intended to streamline property documentation in the city. Launched in early October, the system has seen a disappointing uptake, with only 5,324 final e-khatas issued out of 22 lakh draft e-khatas available online. This represents a mere 0.2% of the total drafts, despite the website attracting 54 lakh visits and 6 lakh downloads of draft documents.
The low number of applications for final e-khatas-only around 30,000-indicates that many property owners are encountering difficulties in the application process. Common complaints include issues related to misspelt names, incorrect property numbers, and other data entry errors. In response, the BBMP is introducing a correction module starting Monday. This will allow citizens to address these issues directly at their local assistant revenue officer (ARO) offices.
Munish Moudgil, the special commissioner for revenue at BBMP, stated that the correction module will help rectify errors made during the application process. Property owners can correct mistakes such as wrong property sizes or incorrect documents uploaded. Moudgil emphasised the importance of ensuring that data entered into the system is accurate to avoid complications. He encouraged citizens to check their entries carefully, noting that there were also issues with property digitisation that needed to be fixed. He added that the correction module would facilitate this process.
In addition to addressing existing errors, BBMP plans to roll out a separate module within the next 10-15 days specifically for properties that currently lack any khata documentation. An estimated 5 lakh properties in Bengaluru fall into this category. Moudgil explained that this new system will enable property owners with sale deeds but no khata to obtain the necessary documentation. He also advised that property owners who already have a khata should not apply for a new one, as duplicate khatas for the same property are not permitted.
The e-khata initiative was designed to simplify property transactions and improve transparency in the real estate market. However, the slow adoption rate raises questions about the effectiveness of the system and the need for better user support. Experts suggest that more outreach and education are necessary to help property owners navigate the online process successfully.
As the BBMP works to enhance the e-khata system, it is crucial for property owners to stay informed about the available resources and support. The introduction of the correction module is a step in the right direction, but ongoing communication from the BBMP will be vital in rebuilding trust in the system. With continued efforts to address technical issues and improve user experience, the BBMP hopes to see an increase in successful e-khata applications in the coming months.
Advertisement
Facebook
Whatsapp
