The Bruhat Bengaluru Mahanagara Palike (BBMP) is addressing challenges related to the e-khata system by involving Resident Welfare Associations (RWAs) to assist residents in understanding the process of obtaining property documents online. Training programmes for RWA representatives will begin soon, empowering them to help others in the community. BBMP has already set up help desks and activated Bangalore One centers to support the final generation of e-khatas. Despite uploading 22 lakh draft e-khatas, the response has been underwhelming, with various technical and procedural challenges hindering progress. Residents have welcomed the move, but some argue that the training should have been part of the initial launch.
Amid challenges related to the e-khata system, Bruhat Bengaluru Mahanagara Palike (BBMP) will enlist Resident Welfare Associations (RWAs) to assist citizens in navigating the process designed to eliminate middlemen in obtaining property documents. In the coming week, BBMP is expected to launch training programmes for RWA representatives, who will then help residents with acquiring e-khata documents. To support this, BBMP has set up help desks across its eight zones and activated Bangalore One centres for generating final e-khatas.
So far, BBMP has uploaded 22 lakh draft e-khatas online, with property owners downloading 6 lakh. However, the response from property owners regarding the final generation of e-khatas has been underwhelming. Many residents face difficulties navigating the online system, gathering required documents, and dealing with resistance from lower-level officials. As a solution, BBMP plans to train RWAs to assist with these issues.
BBMP Special Commissioner Munish Moudgil explained that the civic body aims to ensure all RWAs are well-informed about the e-khata process. He stated that a core committee of office-bearers will be formed within each RWA to receive training and, in turn, help others in their communities. The goal is to eliminate the need for middlemen by allowing residents to manage the process independently, without relying on BBMP staff. While the initiative has been welcomed by residents, some believe the training should have been introduced earlier, alongside the e-khata launch.
The decision to involve RWAs in educating residents about the e-khata process is a positive step by BBMP to address the challenges encountered by property owners in Bengaluru. Training RWA representatives will help bridge the gap and empower citizens to handle the process independently, reducing dependence on middlemen. However, some residents feel that the training should have been integrated into the initial e-khata rollout to prevent the issues that have already arisen, such as technical glitches and confusion. A more seamless system will be crucial for the success of the initiative moving forward.
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