The Lucknow Development Authority (LDA) has streamlined its property mutation process to address delays and meet the 60-day completion mandate. Key changes include allowing the property section to verify online fee payments directly, assigning specific responsibilities to officials and implementing a more efficient workflow. The new system involves rapid assignment of applications, timely reviews by planning assistants, and quicker decision-making by property officers. For inheritance cases, a streamlined publication and review process has been established. These improvements aim to reduce processing times, enhance efficiency and provide better service to property owners acquiring residential or commercial properties in LDA schemes.
The Lucknow Development Authority (LDA) has implemented changes to streamline the property mutation process aiming to reduce delays and complete mutations within the mandated 60-day timeframe. LDA vice-chairman Prathamesh Kumar announced that the property section will now verify online mutation fee payments, allowing for more efficient processing. Once a mutation certificate is issued, the information will be updated on the LDA portal. Officials and planning assistants have been assigned specific responsibilities, with measures in place to address processing delays.
Additional secretary Gyanendra Verma explained that mutation services are often required by individuals acquiring residential or commercial properties in LDA schemes. While the Public Service Guarantee Act stipulates a 60-day completion period for mutations, some cases have faced significant delays, with a few pending for over a year.
To address these issues, the LDA vice-chairman introduced standard operating procedures (SOPs) at a recent 'Single Table Clearance Day' event. The revised process begins with the nodal officer forwarding online mutation applications to the property officer on the same day of submission. The property officer then assigns the application to a planning assistant for review within one day. The planning assistant compares the application with existing records and may conduct a site inspection if necessary. Within seven days, they forward the file, along with any dues and a report, to the level-1 property officer. If the officer agrees with the assistant's recommendation, the applicant receives an online notice to pay the required fee.
Previously the accounts section verified online payments which often caused delays. The new system allows the property section to directly verify payments using UTR/IMPS numbers. After mutation, the file is sent to the accounts section for final verification. If discrepancies are found, the mutation may be cancelled, and fees recollected with interest.
The public relations section publishes a newspaper notice and provides an online copy to the planning assistant within five days for inheritance-related mutations. After the publication period, the assistant submits a recommendation to the property officer for approval or rejection within three days. The level-2 property officer finalises the decision within one working day, and if approved, the mutation certificate becomes available for download. These changes aim to enhance operational efficiency and reduce the backlog of mutation cases, ensuring that property owners receive timely services from the Lucknow Development Authority.
Advertisement
Facebook
Whatsapp
