Elan Group has teamed up with global real estate leader CBRE to manage its four malls in Gurugram: Elan Epic, Elan Town Centre, Elan Miracle, and Elan Mercado. This INR 7.5 crore annual contract aims to enhance customer experiences and operational efficiency. CBRE will bring its expertise in property management to optimise mall operations, implement best practices, and drive tenant satisfaction. Elan Group's Senior VP, Pooja Patti, expressed excitement about the partnership, while CBRE's Rajesh Pandit highlighted the importance of professional facility management in maintaining the value and appeal of real estate assets.
Elan Group has announced a partnership with CBRE, a global leader in real estate services, to manage its four malls in Gurugram. This collaboration is part of Elan Group's ongoing efforts to provide exceptional experiences for customers and visitors across its properties.
The contract, valued at INR 7.5 crore annually, is designed to professionalise mall management and maximise value for stakeholders. CBRE will bring its extensive expertise in property and retail asset management to the table, aiming to optimise operational efficiencies, implement best practices, and drive tenant satisfaction. The malls involved in this partnership are: Elan Epic in Sector 70, Elan Town Centre in Sector 67, Elan Miracle in Sector 84 and Elan Mercado in Sector 80.
Pooja Patti, Senior Vice President of Mall Operations at Elan Group, expressed her excitement about the partnership. Elan Group prioritises customer satisfaction, striving to exceed expectations at every touchpoint. To further elevate this commitment, the company has onboarded CBRE to manage the comprehensive operations of its four Elan malls in Gurugram. The group is thrilled to associate with CBRE due to their unparalleled experience and proven track record in operations management. Their expertise is expected to be instrumental in enhancing the overall experience for both visitors and tenants, ultimately creating a thriving retail ecosystem within the malls.
Rajesh Pandit, Managing Director of Global Workplace Solutions, India & Property Management, India, South East Asia, Middle East & Africa at CBRE, highlighted the importance of professional facility management in maintaining the value and attractiveness of real estate assets. At CBRE, mastering the art of facility management is seen as the backbone of a thriving real estate asset. The company's services focus on creating environments that foster productivity and attract tenants and customers. Professional upkeep of real estate assets is critical to enhancing the brand image of the entire property. CBRE is committed to delivering the highest-quality services with a team of experienced professionals, covering routine maintenance, strategic planning, sustainability initiatives, and disaster preparedness. They understand and customise experiences for clients, tailoring unique solutions to ensure real estate assets operate at peak efficiency while being prepared to handle potential disruptions.
Elan Group's malls, strategically located in key sectors of Gurugram, are well-positioned to benefit from CBRE's management services. The focus will be on enhancing the retail environment, ensuring that visitors and tenants have a seamless and enjoyable experience. This partnership is expected to not only improve operational efficiency but also boost the overall attractiveness of the malls, making them preferred destinations for shopping and leisure.
In addition to routine maintenance, CBRE will implement advanced strategic planning and sustainability initiatives to ensure the malls remain at the forefront of the retail industry. This includes measures to reduce energy consumption, manage waste effectively, and create a more sustainable operational framework. CBRE's disaster preparedness programs will also ensure that the malls are equipped to handle any potential disruptions, thereby safeguarding the interests of both tenants and visitors.
The partnership between Elan Group and CBRE is a proof of Elan Group's commitment to excellence in retail management and customer satisfaction. By leveraging CBRE's global expertise, Elan Group aims to set new benchmarks in the retail sector, providing unmatched experiences for its customers and creating a vibrant, thriving retail ecosystem in Gurugram.
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