MahaRERA's Conciliation Benches, designed to streamline homebuyers' complaint resolutions, have successfully addressed concerns from 1343 individuals. Currently, 52 state-wide benches are handling hearings for 876 cases in key locations like Mumbai, Pune, Thane, Nashik, Nagpur. Committed to prioritizing complainants' rights, these benches are gaining traction among those seeking redressal. The Conciliation Bench is recommended as an option and cases proceed to these benches upon mutual agreement. These benches decide on complaints within 60 days which extends to 90 days in some cases. The emphasis on the serviceability of the complaint resolution process and a customer-centric approach by Maharashtra RERA continues to yield positive responses from stakeholders.
The Conciliation Benches established by MahaRERA to streamline the resolution of homebuyers' complaints have effectively tackled issues raised by 1343 individuals. This underscores the efficiency of the conciliation process. With a commitment to prioritizing the rights and interests of complainants, these benches are experiencing a growing response from those seeking redressal for their grievances. Presently, 52 Conciliation Benches state-wide are handling hearings for 876 cases in key locations like Mumbai, Pune, Nashik, and Nagpur.
Maharashtra conciliation panels conduct regular hearings regarding complaints from prospective homebuyers. During the first hearing, all rights of the complainants are preserved, and the Conciliation Bench is recommended as an option.
Once both parties mutually agree, their cases proceed to these Conciliation benches. Conciliation Benches involve representatives from consumer forums, regulatory bodies for developers, and the complainants themselves. If necessary, legal assistance is also provided to the consumers.
The Conciliation Benches decide on complaints within 60 days and make binding decisions within 90 days in contentious situations.
All terms, conditions, and settlements agreed upon by the complainants and the respondents are considered final, leading to the issuance of a "Conciliation Success Report" by Maharashtra's RERA. This report becomes the basis for immediate hearing and necessary orders. If the terms are not fulfilled, the complainant can again approach Maharashtra RERA for further action.
Importantly, MahaRERA does not cancel any complaint without the consent of the complainant, ensuring that the proceedings remain customer-centric. This emphasis on the serviceability of the complaint resolution process by Maharashtra RERA continues to yield positive responses from stakeholders, ensuring the growing success of the Conciliation Benches in addressing grievances effectively.
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