Starting in November, managing committee members of cooperative housing societies in Maharashtra can handle complaints online via the upgraded Sahakar Samvad portal, eliminating the need to visit the deputy registrar's office. The portal, which has recorded 4,629 complaints since its launch, will allow members to file grievances and access orders issued after hearings. Aimed at enhancing transparency and efficiency, the platform will soon make final orders publicly available. Despite its success, some users have reported delays and mismanagement. The state cooperation department is addressing these concerns through platform improvements and enforcing standardized timelines for complaint resolution.
From November, managing committee members of cooperative housing societies in Maharashtra will no longer need to visit the deputy registrar's office. Instead, they can address complaints filed by members online through the Sahakar Samvad portal. This platform will also allow them to view orders issued by the deputy registrar following hearings.
Officials from the state cooperation department announced that the portal will undergo upgrades in October to facilitate this two-way communication. Currently, only the involved parties can access the final orders, but these will soon be available to the public. This initiative aims to enhance transparency and efficiency in resolving disputes within housing societies. Since its launch last October, the portal has recorded 4,629 complaints, of which 3,680 have been resolved.
Members can file complaints across 23 categories, with many users praising the simplicity of the process and the timely notifications received.
The state cooperation department mandates that online complaints be resolved within two months. A standard operating procedure (SOP) is in place to outline timelines for various complaints; however, some users have reported that these timelines are not consistently followed, leading to delays in final orders. Complaints that lack territorial jurisdiction have also been improperly closed rather than forwarded to the correct officials.
In conclusion, the Sahakar Samvad portal represents a significant step toward modernising the complaint resolution process for cooperative housing societies in Maharashtra. While improvements are underway, ongoing upgrades and a commitment to transparency will be crucial in ensuring an effective and efficient system for all members.
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